How to Get the Conversational AI Solution Just Right

Have you ever gotten irritated by the endless menu options of “press 1 to get to this, press 2 to get to that”? At the same time, using the website chat bots that cannot relate the second line you type to the first one is not fun either.

Why is this problem so prevalent? it is because machine learning alone is insufficient. Machine learning models can be trained up to a point, but they fail to differentiate subtle intents (“I’d like to cancel my card” vs “I cancelled my last card”) and they are not great at following up (“I’d like to send a payment” vs "Can I send another one just like it”). Getting Conversational AI just right means combining machine learning with linguistic understanding, ultimately resulting in highly accurate natural language understanding. We deploy solutions that have a unique corpus of natural language intelligence gathered from millions of human/machine conversations.

Conversations Are Key to Your Business

Banks and other businesses increasingly rely on technology to power the conversations with their customers, who have wildly different needs. They speak different languages, come from different cultures and have different communication preferences. Some want to take their time, others are in a rush. And yet,
these conversations form the foundation of these clients’ relationship with their financial institution, and greatly impact their satisfaction with otherwise undifferentiated services like a checking or savings account. Using a high-quality Conversational AI solution means that the simple inquiries are being handled automatically, while the call center staff is efficiently engaged in helping customers with complex inquiries.

Why We Are Different

AlphaMille deploys a multi-award-winning multi-modal Conversational AI platform that seamlessly operates in 86 languages. It currently powers 10 million sessions per month. We use an agile approach to implementation, which allows for rapid course corrections and quick wins. Deploying an existing technology in a customized way (a hybrid approach) allows for speed to scale with a unique fit for your business. Enhanced customer experience will power the growth of your business.